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Service Coordinator

10680
£20,000 - £22,000

Job Description

My Client:  In addition to supplying market leading technologies and solutions to their customers, my client's team provides on-going technical and clinical support to the end-users. This company has multiple divisions, but this role is focussing on their X-Ray/Radiography range.

Who should apply? Candidates with an engineering diploma or certificate.

Why should you apply?

  • Excellent training and development.
  • Exciting and niche market therapy area.
  • Opportunity to work for a growing organisation.
     

Basic salary:  £20,000 - £22,000

Area working: Commutable to office in Belfast (office-based role)

Products: X-ray machines

Your experience:

  • You should be a highly organised administrator with an engineering diploma or certificate.
  • Any experience of controlling the engineering staff and liaising with customers to ensure that the Service Department provides an efficient and professional level of service.

The role:

The following is a list of the responsibilities and attributes associated with the position:

FAULT CALLS

  • Receive fault calls throughout the day from various customers.
  • Log fault call onto tesseract system against the appropriate equipment.
  • Allocate fault to engineer, ensuring that the fault, equipment and customer are clearly identified.
  • Ensure customer fault is responded to quickly and efficiently within given deadline.
  • Ensure faults are completed by the engineer.
  • Knowledge of engineer’s skills and abilities.

ROUTINE SERVICES

  • Ensure each and every contract has appropriate number of Routine Services for their equipment as agreed between client and Customer.
  • Schedule target dates on the system.
  • Set dates for the service and advise the customer.
  • Log routine service calls onto the System and dispatch against the appropriate date.
  • Ensure service is completed on the specified date.
  • Allocate service call to engineer and ensuring that equipment and customer is clearly identified.

INSTALLATION OF NEW EQUIPMENT

  • Arrange installation of new equipment with customer.
  • Allocate installation to engineer.
  • Ensure installation has been completed.
  • Receive all relevant paperwork from engineer.
  • Maintain Master Record and Installation and test records in conjunction with the Service Administrator.
  • Install/Record new equipment onto the system.

SERVICE REPORTS

  • Receive engineer’s service reports on a weekly basis.
  • Correspond service report with call logged on the system.
  • Close call on System as per details on service report.
  • Advise on service report if the call is chargeable or non-chargeable.
  • Add invoice number and validation number onto service record.
  • Ensure service report is signed by service manager where appropriate.
  • Enter details from service reports onto forms such as electrical safety testing of equipment and materials required.