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Technical Specialist - Electrophysiology

Job Description

The Company: This is an extremely successful division for a global healthcare provider. They are devoted to shaping the future of surgery by advancing innovation, addressing the most pressing healthcare issues and improving lives every day.

As Technical Specialist, you will be assigned a number of hospitals in the Midlands that you will spend time in throughout your working week. Your main responsibilities will include training Electrophysiologists and Technicians within the Cardiac Catheter Labs how our  system, and related devices, work. You will be tasked with maintaining the excellent relationships we have with our customer base. You will be regarded as the product expert and will deliver technical information to your customers. In order to support you in carrying out your role effectively, we offer extensive product training and mentoring.

Why Should You Apply?

  • Top industry pay.
  • Great benefits.
  • Excellent career development opportunities.
  • The opportunity to work for a global market leader with over 60% market share.
     

Basic salary: Negotiable

Area working:  Midlands

Products: Electrophysiology portfolio

Your experience:

You will have a minimum of a Bachelor’s degree or Master’s degree (preferred) in biomedical engineering along with 1-3 years’ experience as a clinical support specialist within the medical device field (ideally cardiology) and a knowledge of 3D mapping systems.

The role:

The Technical Specialist (TS) will be responsible for executing specific customer development and training plans by providing full clinical support to all the accounts within their territory. The TS will also work closely with the Sales Specialist to drive business plan for the territory  in conjunction with the Regional Business Manager (RBM). Reporting to the Regional Business Manager, the TS will be expected to collaborate with other team members (Regional Business Manager, Technical Specialists, Clinical Training Leader and Sales Specialists) in order to optimize customer experience and maximize sales and take share opportunities.

The key objective of this role will be to deliver the sales target within the identified geographic area, meeting all strategic and business objectives, delivering product and customer training plan and providing the highest level of clinical and customer support.

Responsibilities:

  • Meet and exceed sales targets for their geographic area
  • Increase catheter utilisation in Electrophysiology to gain market share and to achieve sales targets aligned with the Business Plan.
  • Provide Clinical Support for coverage for cases performed with the product portfolio
  • Deliver customer training plan and effectively transfer knowledge to empower customers to use the kit effectively and independently.
  • Comply with mandatory training and attend local and abroad training programmes to maintain and develop knowledge required to fulfil job role effectively.
  • Collaborate with Regional Business Manager, Clinical Training Lead, Technical Specialists (TSs), and Sales Specialists (SS) to develop innovative activities to achieve sales targets and to allow the franchise to gain market share and differentiate from competition.
  • Execute on key marketing strategies to include the successful roll out of new products
  • Maintain and develop firm business relationships with KOLs and other strategically important clinical and economic stakeholders
  • Develop in depth understanding of the needs and objectives of customers on all levels- both clinical and non-clinical stakeholders, in order to develop tailored solutions which maximize sales and sales potential.
  • Maintain knowledge of competitor's products and strategies in the local market
  • Adopt Credo based principles in all interactions with internal and external customers.