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X-Ray Engineer

10982
£35,000 - £38,000

Job Description

The Company:  My client is a leading provider of specialist healthcare and scientific products and services providing out-sourced sales, marketing and distribution for the medical and scientific sectors. The Medical management team is comprised of a group of seasoned medical product professionals. The growth of the company has been achieved through its high quality products and services combined with the excellence of the people it employs. My client's promise to its customers is twofold. For suppliers they promise that we will promote, distribute and manage their brands as if they were their own and do so as their partner, always adding value to what they do. For the healthcare professionals they work with, they promise that they will receive expert service and support to achieve the very best outcomes for their patients. 

The Position:  

  • To provide field service engineering support for the routine servicing, repair and installation of all products within the company 
  • To ensure all equipment is maintained and installed to client standards and that all activities are documented using the relevant company  standard documentation.
  • To provide technical support to equipment stakeholders, both physically attending site and in the form of telephone support. Travel is an integral part of the role.
  • To monitor systems and failures to ensure common faults are reported to the relevant Product Specialist and the Product Support Manager to enable a continual improvement in the performance of company products.
  • At least 65% of breakdown calls should be resolved without external (Factory/ Head Office) technical support. Support from Product Specialists will be available as necessary.    

Why Should You Apply?

  • You will receive excellent training and development opportunities.
  • The opportunity to work in the X-Ray market.
  • Excellent career development potential.

Basic salary: c£3,000 - £38,000

Annual bonus and car.

Area Working: Based within an hour of Southampton. 90% of the time will be based there, with the odd trip to the office (near Stroud), however this is classified as a UK wide position as on occasion you'll be asked to help out colleague in other areas of the UK on large installations. 

Products: X-Ray equipment

Your experience:

  • Ideally you will ahve a HND/HNC in electronics or equivalent c3 years’ field service experience or 2 years’ X-ray engineering experience. However candidates with other Medical Physics exerience, technical field service or electronic engineering backgorunds will also be considered.
  • In addition you should be articulate, professional, well-presented and with good customer facing skills.
  • Must be able to prepare reports and other documentation to a very high level and be methodical and accurate

The role:

Assist Product Support Manager in the following

  • Perform regular fault analysis on equipment and highlight results to service management and Product Specialists.
  • Generally monitor & report on product problems in the field.
  • Rectify all outstanding issues.

Documentation

  • Log all equipment service firmware and software on service reports.
  • Complete all service procedure forms daily.
  • Ensure all modification records are logged.
  • Complete timesheets on a weekly basis.
  • Complete all installation procedure (SD16) forms.
  • Ensure all spare parts are returned to the office promptly.

Training

  • Attend all training courses on equipment as required by company training plan. Travel both within the UK and internationally may be required for training courses.
  • Assist with other engineer training.

General

  • Work with Technical Support Department management team to promote the company, specifically the Technical Support Department.
  • Maintain a positive, professional attitude at all times with both internal and external customers.
  • Report poor / exceptional performance to Service Management team as deemed appropriate.

Additional activities

  • Perform engineering and administrative tasks as may reasonably be required for the performance of the role of X-ray Engineer both at customer sites and at client premises.